Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at gkouamo1015@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at gkouamo1015@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gkouamo1015@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at gkouamo1015@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at gkouamo1015@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gkouamo1015@gmail.com.

Refund & Return Policy

Last updated: November 29th, 2025

Thank you for shopping with EletroArea. We want you to have a smooth and stress-free shopping experience. This Refund & Return Policy explains how returns, refunds, and exchanges work.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 30 days of delivery.

  • Items must be unused, in their original packaging, and in the same condition you received them.

  • A receipt or proof of purchase is required.

Certain types of products cannot be returned (see Section 4).

2. Return Process

To start a return:

  1. Contact us at support@electroarea.com with your order number, reason for return, and photos if applicable.

  2. Our team will review your request and provide return instructions.

  3. Once approved, ship the item back using the address provided.

Important: Do not send items back to the manufacturer.

3. Return Shipping Costs

  • Customers are responsible for paying return shipping costs.

  • Shipping fees are non‑refundable

  • If the return is due to our error (wrong item, damaged item), we will cover the return cost.

4. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Downloadable software or digital products

  • Items with clear signs of use

  • Items returned without original packaging

  • Health or personal care items (for hygiene reasons)

5. Damaged, Defective, or Wrong Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

Include:

  • Photos of the item

  • Photo of the packaging

  • Your order number

We will send a replacement or issue a refund depending on your preference.

6. Refunds

Once your return is received and inspected:

  • We will notify you by email that we received your item.

  • We will let you know if the refund is approved.

  • If approved, the refund will be processed to your original method of payment.

Processing Time:

  • Refunds usually appear within 5–10 business days, depending on your bank or card issuer.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank account again.

  2. Contact your credit card company.

  3. Contact your bank.

If you've done all this and still haven’t received your refund, email us at support@electroarea.com.

8. Exchanges

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrect

If you need an exchange, email us at support@electroarea.com.

9. Cancellations

Orders can only be canceled within 12 hours of purchase

After that, the order may already be processed and shipped.

10. Contact Us

If you have any questions about returns or refunds, contact us:

Email: support@electroarea.com

Thank you for choosing EletroArea!