Shipping policy

Shipping Policy

Last updated: November 29th, 2025

Thank you for shopping with EletroArea. This Shipping Policy outlines how we process, ship, and deliver your orders.

1. Order Processing Time

All orders are processed within 1–3 business days.

  • Orders are not shipped or delivered on weekends or holidays

  • If we are experiencing a high volume of orders, processing may be delayed by a few days.

You will receive an email confirmation once your order has shipped.

2. Shipping Times

Delivery times vary depending on your location.

Estimated Delivery Times

  • United States: 7–15 business days

  • Other Countries: 10–25 business days

Note: These are estimated times only. Actual delivery may vary due to customs, shipping carrier delays, weather, or other unforeseen events.

3. Tracking Information

Once your order ships, you will receive a tracking number by email.

  • Tracking may take 2–5 business days to update after receiving the tracking number.

  • Some countries may have limited tracking updates depending on the local postal service.

4. Shipping Costs

Shipping fees are calculated at checkout based on your location and order weight.

  • We may offer free shipping promotions periodically.

5. Incorrect Address

Please ensure your shipping address is correct before placing your order.

If a package is returned due to an incorrect or incomplete address:

  • We can reship it, but the customer is responsible for reshipping fees.

  • Refunds for such orders are not guaranteed.

6. Lost or Delayed Packages

We are not responsible for:

  • Delays caused by the carrier

  • Lost or stolen packages after delivery

If your package is delayed, please contact the carrier first. If you still need help, email us and we will assist you.

7. Customs, Duties & Taxes

International orders may be subject to import taxes, customs duties, or additional fees charged by your country.

  • These fees are not included in our prices or shipping costs.

  • Customers are responsible for paying any additional charges.

8. Shipment Confirmation & Order Tracking

You will receive:

  • Order confirmation email after purchase

  • Shipping confirmation email with tracking number once shipped

9. Damaged or Missing Items

If your order arrives damaged or incomplete:

  1. Take clear photos of the item and packaging.

  2. Contact us within 48 hours of delivery.

  3. Send photos and your order number to: support@electroarea.com

We will review and resolve the issue as quickly as possible.

10. Contact Us

For any questions regarding shipping, please contact us:

Email: support@electroarea.com

Thank you for choosing EletroArea!